We are searching for a qualified engagement manager to oversee and maintain positive client relationships. As part of our customer success team, you will act as the primary point of contact for clients, ensuring they are allocated proper resources, consistently receive quality service, and have access to all of the benefits that Viaduct provides.
You should have excellent attention to detail and organizational skills, paired with the ability to manage multiple projects and clients. You should also have exceptional communication and interpersonal skills.
Responsibilities:
- Assisting customers to access, learn, and utilize all of Viaduct’s product offerings.
- Resolving customer complaints and issues in a timely manner.
- Collaborating with the go-to market, product and engineering teams.
- Providing thought leadership on improving customer engagement and building lasting relationships.
- Answering all customers' questions, including others for more detailed information as appropriate.
- Ensuring the company remains compliant with the highest standards and adheres to the terms and conditions listed in all contracts.
Requirements:
- At least 5 years of experience as an Engagement Manager, Customer Success Manager, Data Analyst or similar.
- Quantitative background.
- Ability to comfortably talk about data and AI.
- Fluency in Japanese is highly preferred for this position.
- A people person with excellent organizational and communication skills.
- Ability to work under pressure and manage multiple clients and projects.
Security and Privacy Responsibilities:
- Follow our policy and procedure documents related to security and privacy
- Follow the guidelines in the Employee Handbook
- Participate in new hire and annual training for security and privacy
- Treat data security and privacy as one of your primary job responsibilities
- Report Security Incidents you discover as bugs in Jira and let the Security team know
If you find this role intriguing, please reach out to us at recruiting@viaduct.ai.
