Privacy Policy

Effective Date: May 12, 2022

Viaduct follows the Privacy guidelines set forth by the EU-U.S Privacy Shield Principles.

Privacy Shield Principles include:

  • Notice
  • Data Integrity and Purpose Limitation
  • Choice
  • Access
  • Accountability for Onward Transfer
  • Security
  • Recourse, Enforcement, and Liability


Viaduct provides this Privacy Policy to describe the ways we collect, use, transfer, store, secure and protect Personal Information on our website, and through the Viaduct application. It describes the ways you can exercise your rights to access and control your Personal Information, and the complaint and recourse methods available to you.

Application Data

The Viaduct application reads vehicle Telematics data and Service Records from customer provided databases, or from other data sources we may license, in order to predict failures in vehicle parts and assemblies.  The application uses this information to predict failures at the individual vehicle level, and provide insights about potential failures in vehicles and collections of vehicles.  

Users of the Viaduct application login to the application using email addresses authenticated through customer Identity Provider software. These email addresses are used by the Viaduct application for the purpose of identifying the users of the application.  

Service Records may contain other personally identifiable information, such as vehicle VIN numbers, vehicle owner information, and other information that may be associated with the Service Record.  This service record information is used for the purpose of identifying vehicle properties in order to group vehicles together for analytics purposes.

Telematics data includes information collected periodically from sensors on the vehicle, including vehicle locations when the sensor data is collected, temperature, and information about how and when the vehicle is being driven.

Viaduct also collects metadata about your usage of the Viaduct application in order to improve the functionality of the application over time. As part of operating a software application, Viaduct will also use data in the following ways:

  • To analyze data and provide data insights through reports
  • To administer your user accounts
  • To enable your access and use of the application, and to enable you to and share information with those you designate
  • To provide product enablement, customer service, and support
  • To improve the functionality of the application
  • To monitor your user experience on the Viaduct application
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements

Customer Data

When you use the Viaduct website, the Viaduct application, or communicate with our customer success team via phone, email or chat, personal Information will be collected that may include:

  • Name
  • Email address
  • Business name and address
  • Business telephone number
  • Location Data
  • Any customer testimonial you have given us consent to share
  • Information about how you are using the website

Viaduct may also collect information that does not identify or locate you personally, meaning company information such as SIC codes, industry, number of employees, or sales funnel status. Viaduct reserves the right to maintain, disclose, or otherwise use such information without limitation including aggregating it with other information in order to improve the website or functionality of the Viaduct application.

Viaduct may use the Personal Information collected by the website to provide you with services, to accomplish our business purposes and to fulfill other legal obligations, including:

  • To respond to your requests for information about our products or events
  • To send you technical notices, updates, security alerts, and support and administrative messages
  • To send marketing, advertising, training, or event materials to which you’ve agreed, requested or subscribed or to otherwise inform you about our products and services
  • For research and development to improve the Viaduct website
  • For legal compliance, such as to enforce our legal rights, to comply in good faith with applicable laws, and to protect users of the website or application
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements
  • To improve the website experience

Viaduct will not sell personal information collected by the Viaduct application or our website to third parties or use it for any other purpose than fulfilling our contractual obligations, improving the application functionality, or providing information about our products and services.

This information collected by the Viaduct application is retained for the duration of our contract with your company and is managed according to our Data Security Policies and Procedures and our Information Lifecycle Policy. Information collected on our website is stored as long as necessary for the purpose it was originally collected, or for as long as necessary to meet our legal, regulatory or other compliance obligations.

Employment Data

For prospective Viaduct employees and contractors, Viaduct may collect personal information for the purpose of communicating with you and evaluating you for employment.  This information is typically sourced from publicly available websites, previous employers, background check vendors, and information you may provide directly to Viaduct as part of the recruitment process, either by email,  filling out forms or conversations during the interview process.  We only use this information for the purpose of communicating with you about job opportunities and making hiring decisions.

We will only use personal information we collect during your employment when it is necessary to perform obligations or exercise rights under your employment contract or contractor agreement, when it is necessary for us to comply with legal requirements, as part of managing your work activities and communicating directly with you, or for other reasons that reasonably compatible with the original purpose of providing the information.  If we need to use your Personal Information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

For employees and contractors, we may share your personal information with third parties, such as lawyers, bankers, investors, auditors, service providers (such as payroll or payment processing services), regulatory authorities with the appropriate jurisdiction, acquiring companies, or future employers.  

Access to Personal Information within the Company will be limited to those who have a need to know the information for the purposes described above.  All personnel will generally have access to Employees’ business contact information such as name, position, telephone number, and email address.

The Company’s retention periods for Personal Information are based on business needs and legal requirements.  We retain Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purposes.

Choice and Access

Ensuring that Personal Information we hold about you is accurate and complete is important to us.  If you would like to request access to your personal information, or correct or delete your Personal Information processed by the Viaduct application or collected on our website, please contact Viaduct at:


Or write to us in the United States:

Viaduct, Inc.

Data Protection Officer

1010 Doyle Street, Suite 200

Menlo Park, CA 9402

Or write to us in the European Union:

Viaduct, Inc.

Data Protection Officer

Odvetniška pisarna Šuštar in Zorić d.o.o.

Pražakova ulica 10

1000 Ljubljana

Accountability for Onward Transfer

Viaduct may share Personal Information collected by the Viaduct Application with third-party service providers that need your information to provide the following operational or other support services to the Viaduct application:

  • Data pipeline processing
  • Database hosting
  • Authentication services
  • Cloud services related to the functioning of the Viaduct application
  • Support services (e.g. providing customer service and support).  

For data collected on our website, Viaduct may share Personal Information with third-party service providers that need your information to provide the following operational or other support services:

  • Our Customer Relationship Management system
  • Marketing systems
  • Email communications such as product announcements and event promotions
  • Product Support services
  • Cloud services related to the functioning of the Viaduct website

To ensure the confidentiality and security of your Personal Information, we ask service providers that handle Personal Information to sign a Data Protection Agreement and undergo a security and privacy review. These service providers are restricted by contract from using Personal Information in any way other than to fulfill their contractual commitments with us. Viaduct Software is accountable and has liability in cases of onward transfers of data to third party service providers.


Viaduct takes the security of your personal data seriously and has a rigorous approach to protecting your data including encrypting your data at rest, and making sure that access to your data is required for legitimate business use. We follow the SOC 2 standards set forth in TSP 100, 2017 Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA Trust Services Criteria).

Recourse, Enforcement, and Liability

The company has a Data Protection Officer who is responsible for company compliance with this policy (see contact information above).  If you live in the European Union are not satisfied with how your request for information, or request to modify or delete your personal information was handled, you may contact your local Data Protection Authority.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will make the updated Privacy Policy available on this page. Please check this Privacy Policy periodically for changes.